FREQUENTLY ASKED QUESTIONS

Is shipping really free?

Yes!  You don’t need to worry about any hidden costs at checkout.  We always have you covered with free shipping!

Where do you ship your products from?

We ship from our partnered warehouses and factories located in the United States, Europe, and China.  Please expect your items to be shipped separately, if you order more than one item, as different factories specialize in different areas of manufacturing.

How long will it take for my order to arrive?

Shipping times vary by customer location and product shipping location, however orders arrive in approximately 7 – 20 business days.

 How long after my order is placed will it be shipped?

Orders are typically processed and shipped within 3 business days, although during high demand times items may ship within 5 business days.

Where is your company located?

Our headquarters is in the US while our warehouses are located across the United States, Europe, and China.

Will I receive a confirmation number after I place my order?

Yes, all customers will receive a confirmation number to the email they provide during checkout.

How can I pay?

We accept all major credit cards: Visa, MasterCard, Discover; and PayPal, Apple Pay

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.

The item you received that was assured to be genuine was fake.

Shipping Policy

PROCESSING

  • Orders placed on Monday – Thursday are processed within 2-3 days. (Please allow 3 days if your order was placed on Friday – Sunday).

SHIPPING (ESTIMATED TIMES PER COUNTRY/COURIER LINKS)

  • Please note that items within the store are located at our different warehouses across the world based on inventory.  If you ordered more than one item, they will likely arrive in distinct packages within a few days of one another.
  • Australia, Europe & United States: 7-14 business days
  • Other Countries: 12-21 business days

Cancellations and Changes

  • Address Changes and Cancellations may not be available due to our quick turn around time.
  • Please email us at (info.celebrityhomegym@gmail.com) and provide your order number, first and last name on the order, or email you provided us when you purchased.
  • Note that we are unable to allow any amendments once the order has been placed. Please contact the shipping service directly with address issues.
  • Should your parcel be returned to sender you will be responsible for additional shipping costs.
  • If your order fails to deliver or is delivered to the wrong address due to providing incorrect information we are not liable for reshipment or refund. (If it has been 30 days since it was returned to us you will have to place an additional order. We will allow free shipping and send your original order as well.)

If you have a question please email us at: (info.celebrityhomegym@gmail.com)